Terms and Conditions

The website www.ludomedia.org is owned by the company Ludomedia, Unipessoal Lda., headquartered at Rua do Centro Vidreiro, nº 405, Bustelo – São Roque, Oliveira de Azeméis, Portugal.

The present general conditions of use apply to the www.ludomedia.org website visitors and to any commercial transactions carried out through the online store available here.

Navigation on the website, as well as the purchase of any product in the online store, implies the acceptance of the present general conditions of use by the user and the customer.

Ludomedia reserves the right to change these conditions of use without notice, and any changes will be published at www.ludomedia.org.

Protection of personal data

Ludomedia guarantees the security and confidentiality of all personal data provided by users. The collection and processing of data are carried out safely. Each time you access your personal area, your browser will be in secure mode (https). All users have the right to access, change or cancel their data. If you wish, you can, at any time, stop being part of our database, by requesting us to remove your data from our system.

Note: the purchase of products on the website requires the user registration.

The collection of personal data is intended solely and exclusively for the processing of your orders. The sending of commercial offers on products and services that may be of interest to the client/visitor requires your prior consent, by subscribing to the Ludomedia newsletter.

To learn more about the collection and processing of data at ludomedia.org, please refer to our Privacy Policy.

Website Contents

The information contained in ludomedia.org, including products, prices, promotions and commercial conditions, may be changed at any time without notice. Measures are put in place to ensure that the information presented is free of errors of any kind, however, whenever they occur, we will do the necessary correction as soon as possible. If the information presented does not correspond to the characteristics of the product, the customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative. We recommend that you read the product details carefully, for better information about its characteristics.

The product catalog at ludomedia.org is independent of other distribution channels, both in terms of prices and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of product unavailability or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the paid amount.

Intellectual Property

The website ludomedia.org is intended exclusively to consult the information about the company, its products and services, as well as the acquisition of Ludomedia products by customers/users. All texts, photographs, illustrations and works reproduced or represented on the website www.ludomedia.org are strictly reserved, in terms of copyright and intellectual property, for the entire world. Thus, and in accordance with the legislation in place, the reproduction, transfer, distribution, or storage of the contents of the website, as well as their representation, total or partial, without prior written authorization by Ludomedia, is prohibited. Likewise, the use of the domain ludomedia.org is not authorized without prior authorization from the company. Failure to comply with these conditions will be subject to legal action by Ludomedia.

The corporate names, brands and distinctive signs reproduced on the website www.ludomedia.org are protected under the terms of the legal provisions applicable to industrial property. Reproduction or total or partial representation of these elements is strictly prohibited unless there is a prior written authorization from the trademark owner.

Responsibilities

All products sold on ludomedia.org are in compliance with Portuguese legislation.

Ludomedia declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the customer to check with the local authorities, the conditions for importing or using the products they wish to order.

Ludomedia is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions, or disconnections of the operating system, which may temporarily prevent access, navigation, or the provision of services to users.

Duties of customers and users

The customer and the user must comply with these general conditions and respect them. They undertake, in particular, to comply with the following obligations:

• Save, and do not disclose, your password to enter the site, in order to prevent third parties from accessing your account at ludomedia.org;

• Do not provide false or incorrect personal data, which may prevent the processing of transactions and communications between Ludomedia and the user / customer;

• Ensure the veracity of the data communicated to Ludomedia and commit to rectify it in your user account, whenever justified;

• Ludomedia declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the customer;

• The use of this website is subject to the conditions pre-established by Ludomedia, as its sole and exclusive holder;

• The user may not, under any circumstances, transmit misleading, defamatory, insulting, obscene information that violates or undermines, in any way, the right to privacy or the intellectual and industrial property of the website owner or third parties;

Ludomedia reserves the right to delete the user’s account when it incurs in any of the situations described above.

Online order fulfillment

To make purchases through the website www.ludomedia.org it is necessary to register as a user by filling in the form available online. Once registered, just add to the virtual shopping cart all the items you want to purchase. You must follow all the steps of the purchase for it to be successfully completed.

The prices charged at www.ludomedia.org are exclusive to the online store and may differ from the prices charged in other distribution channels. All promotional campaigns have limited and exclusive stock for online marketing.

The validation of the purchase order assumes that the customer is aware of and accepts the general conditions of use of the website www.ludomedia.org. The data recorded by Ludomedia are evidence of the set of transactions carried out between Ludomedia and the customer. It is the responsibility of Ludomedia to file the electronic document in which the contract is formalized and keep it accessible.

As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the order details are not correct, you can immediately request a change or even cancellation.

Product Availability

Orders placed on www.ludomedia.org are processed only after confirmation of the respective payment, so Ludomedia cannot guarantee the availability of the articles until the beginning of said processing.

The shipment is carried out, unless out of stock, up to 48 hours after payment confirmation and only on working days. Any delay in the shipment of items, given the estimated dates presented, does not confer the right to compensation.

Ludomedia declines any responsibility for delays in the delivery of items resulting from the activity of the courier services.

Cancellations, exchanges and returns

Customers who purchase items at www.ludomedia.org may cancel their order at any time until delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the customer, the customer will be able to exercise their right of free resolution, under the legal terms provided for and indicated below.

Failure to pay the order within 10 (ten) days following the date on which it was placed leads to automatic cancellation of the order.

The product catalog at ludomedia.org is independent of other distribution channels, both in terms of prices and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.

Under the applicable legal terms, Ludomedia allows the exchange or return of articles, within 15 days from the date of receipt by the customer, without payment of compensation. To this end, the customer must communicate their intention in writing, via email or letter, to Ludomedia Customer Support. Items must be returned within 30 days of receipt, accompanied by the original invoice. In no case send the articles without prior contact, as they will not be received.

After contacting Ludomedia Customer Support and given the return instructions, you must send us the item properly packed, with original packaging, to our address.

The return and exchange of products must respect the following conditions:

• Return of items in good condition, with complete original packaging and accompanied by the respective invoice;

• Shipping costs to our address are the customer’s responsibility;

• In the event of having received damaged items or with technical problems, Ludomedia will schedule the collection of the items at the location you indicate to us, in the same shipping area as the original order, without any charges to the customer. The return will only be made after checking the condition of the product.

Ludomedia does not accept the return or exchange of products after they are used. All items will be checked upon arrival at our service and only those which comply with the conditions described here will be accepted for exchange or return.

If you choose to have the amount refunded, it will be made by the same means of payment or by transfer, according to the option of your preference. In the case of payment by Multibanco (only available to Portuguese bank customers), we request that you provide us with an IBAN so that the return can be made more quickly.

Applicable legislation

All purchases made at www.ludomedia.org are subject to Portuguese law. Any conflict or divergence in the interpretation of the general conditions of contracting and use will be submitted to the competent Portuguese Court.

If our client is outside of mainland Portugal, please be informed that any judicial process must be referred to the Portuguese Courts.

In the event of a dispute, the Consumer may resort to the Alternative Dispute Resolution Entity (PDF).